Service Level Agreement
An SLA is the difference between a supplier promising good service and a supplier owing you something when they do not deliver it. It only works if the levels are measurable, the measurement window is defined and the remedy is automatic — otherwise you are back to arguing.
- Pricing
- Fixed professional fee
- Review
- Maker–checker on every filing
- Queries
- Departmental replies included
What you get
Included in this engagement
- Definition of each service level with a measurable metric
- Measurement method, window and reporting cadence
- Service credits or rebates for missed levels
- Exclusions and agreed downtime windows
- Severity levels and response and resolution targets
- Escalation matrix with named roles and timeframes
- Chronic failure and termination triggers
- Review mechanism for changing the levels over time
Checklist
Documents required
- 1
Details of both parties
- 2
Description of the service being provided
- 3
Service levels you want committed — uptime, response time, turnaround
- 4
How performance will be measured and by whom
- 5
Remedies you want for a missed level
- 6
Existing MSA or contract this will sit under
- 7
Support hours and escalation contacts
Insights
Worth reading first
Your brand is not yours until you file — and 'we've used it for years' is a weak defence
Prior use counts for something in Indian trademark law, but proving it is expensive and uncertain. A filing costs a fraction of the dispute it prevents.
6 min read
Who actually needs GST registration — and who is better off registering anyway
The turnover threshold is only one of several triggers. Plenty of businesses below it are still legally required to register, and some above it choose to register early for reasons that have nothing to do with the law.
7 min read
The registrations a new business actually needs in month one — and the ones that can wait
Every consultant will sell you a bundle. Most of it is premature. Here is the short list that genuinely matters at the start, and what triggers the rest.
7 min read
Why clients stay
The boring things, done reliably.
Compliance is not glamorous work. It is deadlines met, numbers that tie, and someone picking up when you call. That is what we optimise for.
- 78
- Services, fees published
- 12
- Cities served across India
- 9 yrs
- Serving Indore & India
- 0
- Hidden charges
Priced before we start
Every service on this site carries its fee. You get a written scope and a number before any work begins, and the invoice matches it.
Two people on every filing
Nothing goes to a department on one pair of eyes. A second professional reviews the return before it is submitted.
A person, not a ticket
You get a named associate who knows your file, reachable on WhatsApp, not a queue and a different voice every call.
We watch the calendar
Once you are on our books we track your due dates and reach out before the deadline, not after the late fee.
Next step
Start your sla.
Send us your details and we will come back with a written scope, the exact document list and a confirmed timeline — usually the same working day.
More in Legal Documents
View all →Founders Agreement
The document that decides what happens when founders disagree — drafted before you need it.
Shareholders Agreement
Governance, transfer restrictions and investor rights, drafted to sit alongside your Articles.
NDA
A one-way or mutual NDA that actually holds — defined information, real carve-outs and a workable term.