1. The principle
We would rather not take an engagement than take one and disappoint you. If we have not started work, you get your money back. If we have started, you pay for what has been done and we return the rest. If money has already left our hands and gone to a government department or a third party, we cannot return what we no longer hold.
2. What you pay for
Every engagement has up to three separate components, and they behave differently:
- Professional fee — what you pay us for our work. This is what this policy is mainly about.
- Government fees and statutory charges — filing fees, stamp duty, portal charges, name reservation fees and similar amounts paid to an authority. Once paid, these are governed by that authority's rules, and they are almost never refundable.
- Third-party costs — certifying authority charges for a Digital Signature Certificate, token cost, courier, notary, franking, stamp duty or valuer charges. Refundable only to the extent the third party refunds them to us.
3. Cancelling an engagement
To cancel, write to info@nam.co.in from the email address or mobile number you engaged us from, quoting your invoice number. A cancellation takes effect when we receive that written request — not when a call is made.
We will confirm the cancellation, tell you what stage the work had reached, and set out the refund we calculate as due, with reasons.
4. When we refund in full
You receive a complete refund of the professional fee where:
- You cancel within 24 hours of payment and we have not yet begun work.
- We have not started work and no document has been collected or prepared.
- We decline the engagement after taking payment — for a conflict of interest, because the service does not apply to your case, or for any reason on our side.
- You were charged twice for the same service, or charged in error.
- We are unable to deliver the service at all for reasons attributable to us, and no alternative acceptable to you can be arranged.
5. When we refund in part
Where work has begun, we refund the professional fee less a fair charge for the work completed and the costs already incurred. As a general guide:
- Documents collected, nothing prepared — we retain up to 25% of the professional fee.
- Application, return or report substantially drafted but not filed — we retain up to 50%.
- Filing made, or the matter submitted to an authority — the professional fee is not refundable, because the service has been performed.
These are guidelines applied reasonably to the facts of your matter, not rigid slabs. We will always explain the basis of the amount we arrive at.
6. What is never refundable
- Government fees, statutory charges and stamp duty already paid to any authority on your behalf.
- Digital Signature Certificates once the application has been submitted to the certifying authority, and the cost of any token dispatched to you.
- Any service that has already been filed, submitted or delivered, including where the department subsequently rejects or objects to it.
- Fees for advisory, consultation, planning or review work that has already been carried out and communicated to you.
- Trademark, copyright and patent government fees, once the application has been filed. These are not refunded by the registry even if the application is later objected to, opposed or refused.
- Drafting engagements where the draft has been delivered to you, whether or not you go on to execute the document.
- Stamp duty and registration charges paid on any instrument.
- Amounts attributable to a delay caused by your not supplying documents, payments or verification.
- Any engagement where information you supplied was found to be false, incomplete or misleading.
7. If an application is rejected
We are engaged to prepare and file correctly, not to guarantee an outcome that rests with a government officer or a lender.
- If the rejection is due to an error on our part, we correct it and re-file at no additional professional fee. Any fresh government fee is payable by you.
- If the rejection is due to incorrect or incomplete information supplied by you, or to a departmental view or a change in law, a fresh filing is a new engagement and is chargeable.
- Responding to a routine clarification or query on a filing we made is included in the original fee. Representation in scrutiny, assessment, appeal or adjudication proceedings is not.
- For intellectual property, an examination report or an opposition is a normal part of the process and not a failed filing. Replying to one is a separate, chargeable engagement.
8. How to request a refund
- Email info@nam.co.in with the subject line “Refund request”.
- Include your name, registered mobile number, invoice number and the service concerned.
- Tell us briefly why you are cancelling.
- Raise the request within 15 days of the payment or of the event you are complaining about, so that we can look into it while the facts are fresh.
9. How long it takes
- We acknowledge a refund request within 2 working days.
- We assess it and tell you the outcome within 7 working days.
- Approved refunds are processed within 10 working days to the original payment method or to the bank account from which payment was received.
- Your bank or payment provider may take a few days more to credit the amount. Payment gateway charges, where levied and non-recoverable, may be deducted.
Refunds are made only to the payer, and only to the source account.
10. Disputes
If you disagree with a refund decision, write to us and ask for it to be reviewed. A person who was not involved in the original decision will look at it again and respond within 15 working days.
This policy should be read with our Terms & Conditions. Any dispute is subject to the exclusive jurisdiction of the courts at Indore, Madhya Pradesh.